What we can and cannot deal with

What we can deal with

We can deal with complaints about:

  • Faulty goods/service
  • Poor service
  • Failed/incomplete or non delivery of goods or services
  • Shody workmanship
  • Pricing issues


Ombudsman Services' discretion

Ombudsman Services has absolute discretion to decide whether a complaint is within its terms of reference.

What we cannot deal with

We cannot accept a complaint if:

  • The complaint is about goods or services purchased before 1st January 2015.
  • The complaint appears to be frivolous or vexatious.
  • The complaint is not about goods or services.
  • The complaint has been or is subject to court proceedings, arbitration, or other independent procedure for the resolution of the complaint. Unless there is proof that the process has been abandoned, stayed or suspended.
  • Dealing with the complaint, or a complaint of its type, would seriously impair the operation of Ombudsman Services.
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