Annual reports and terms of service

Annual reports

In June 2015 Ombudsman Services was approved by the Chartered Institute of Trading Standards to provide alternative dispute resolution services under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (the Regulations). As part of that approval, under Schedule 5 of the Regulations, we are required to produce an annual activity report.

Terms of service

The Consumer Ombudsman terms of service document explains our rules, including how we handle complaints and the policies we adhere to. 


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