We ensure our services are widely accessible. We base our decisions on what is fair and reasonable. When we make a decision we take into account:
You can withdraw from the process at any point. If you choose not to accept our decision, your (the complainant) legal rights remain unaffected and you can take the matter to court - subject to any requirements set by the courts.
We can only deal with complaints about goods or services that were purchased on or after 1 January 2015. You must tell the business involved in your dispute about your complaint within 12 months from the date you purchased the product or service; or, if a deadlock letter has been issued, within 12 months of the deadlock letter.
Tel: 0333 300 1620