New business sign up

​Are you a retailer interested in signing up to the Consumer Ombudsman?

Since October 2015 it has been mandatory under the Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations for all businesses to signpost unresolved consumer complaints towards an approved dispute resolution provider. To find out more about becoming a member of the Consumer Ombudsman, please contact Business Development on 01925 430 870 or email osbusinessdevelopment@ombudsman-services.org

​Current participating companies

View the list of participating companies already signed up to the Consumer Ombudsman. 

 

 

Why choose the Consumer Ombudsman?​

  • We are easy to use
  • We pass on the learning
  • We work with you, not against you
  • We have over 10 years of experience in investigating and resolving disputes in a range of industries
  • By joining the Consumer Ombudsman you will show your customers that you take complaints seriously – our brand is a mark of quality. 
We know that companies want their customers to be happy and to keep their business. We also know that from time to time consumers have cause to complain. When you and your customer cannot resolve a dispute that is when we can help.  

We will help you to meet your regulatory, trade and professional requirements and it’s easy to join – even if you’re switching from another dispute resolution provider. To find out more about us please contact Business Development on 01925 430 870 or email osbusinessdevelopment@ombudsman-services.org

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